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• Will the COVID-19 virus affect Tropicana Casino Online?
  We are taking precautions to ensure the health and safety of our staff. Because of this, customer support and some of our player services are limited or temporarily suspended. Impacted Services: T...

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• How can I send my Identification documents?
  Verifying your account is a very simple process. In order to confirm your identity, just follow the steps below: Step 1: Take two pictures - one close-up of your valid government-issued photo ID an...

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• Caesars Entertainment Responsible Gaming Program
  Tropicana has converted to the Caesars Rewards® Program and will adopt the Caesars Entertainment Responsible Gaming Program on April 27th, 2021. As of April 27th, 2021, patrons with an active Inter...

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• How do I play responsibly?
  At Tropicana Casino, it’s all about having fun, and we want it to stay that way!  We want you to have a great time on the site and enjoy playing all our exciting games. You'll enjoy your time on th...

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• Check Withdrawal Update
      Checks are no available as an option on our withdrawal page. They can only be requested via contact to our customer service department by live chat, email or phone. Processing times for checks ...

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• How do I make a withdrawal at the Casino?
  *IF THIS IS YOUR FIRST TIME WITHDRAWING THROUGH THE CASINO CAGE, YOU MUST MAKE YOUR WITHDRAWAL BETWEEN THE HOURS OF 7:00AM-5:30PM*In addition for first time cage withdrawals: We require require pri...

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• How Do I Play The Special Free Game At The End Of The Month?
  Each day that you play the Search for the Phoenix or Tiki's Catch of the Day Daily Free Game, you are awarded one pick for your board on the day of play and can be used to make a pick on the specia...

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