Welcome to our Support Center!

Promoted articles

• Will the COVID-19 virus affect Tropicana Casino Online?
  We are taking precautions to ensure the health and safety of our staff. Because of this, customer support and some of our player services are limited or temporarily suspended. Impacted Services: T...

  View More
• How can I send my Identification documents?
  Verifying your account is a very simple process. In order to confirm your identity, just follow the steps below: Step 1: Take two pictures - one close-up of your valid government-issued photo ID an...

  View More
• Problem Gambling Awareness Month (PGAM)
  March is Problem Gambling Awareness Month.  We always want our patrons to enjoy their time on site, and we believe part of that is making sure they are playing responsibly.  As a Responsible Gaming...

  View More
• How do I play responsibly?
  At Tropicana Casino, it’s all about having fun, and we want it to stay that way!  We want you to have a great time on the site and enjoy playing all our exciting games. You'll enjoy your time on th...

  View More
• Why Did My Check Withdrawal Fail?
  We are taking precautions to ensure the health and safety of our staff. Because of this, customer support and some of our player services are limited or temporarily suspended. Impacted Services: L...

  View More
• How do I make a withdrawal at the Casino?
  You can withdraw funds from your online account at any time by visiting the cage at our land-based casino. Our land-based casino is located at: Tropicana Casino and Resort2831 BoardwalkAtlantic Cit...

  View More
• How Do I Play The Special Free Game At The End Of The Month?
  Each day that you play the Search for the Phoenix or Tiki's Catch of the Day Daily Free Game, you are awarded one pick for your board on the day of play and can be used to make a pick on the specia...

  View More