Verifying your account is a very simple process.

In order to confirm your identity, just follow the steps below:

Step 1: Take two pictures - one close-up of your valid government-issued photo ID and one of yourself holding that ID under your chin, so that we can verify your identity.

Step 2: Submit the two photos via email to verification@tropicanacasino.com, through our online form or alternatively through live chat. 

Here are some helpful tips for your submission:

Confirm that your ID is valid and not expired, and make sure the entire ID is in frame.

Great lighting from the front ensures a high-quality picture.

Have your head and shoulders in the frame, similar to an ID photo.

To make sure we can see you, please avoid sunglasses or hats, and don’t use any filters.

Keep in mind that we may ask for supplementary identification, such as a copy of your Social Security Card.

If you have any questions, please contact our customer support team via phone at (844) 737-7615, via email at support@tropicanacasino.com, or via live chat.