You will not be able to be Geo-Located should you have VPN or Remote Desktop Software on your computer, or any software that emulates a Proxy server. You will need to disable this while playing the games.

For Windows, to disable the most common types of software please take a look at the following instructions:

How To Disable RealVNC On Windows 7 & 8

How To Disable LogMeIn On Windows 7 & 8

How To Disable TeamViewer On Windows 7

How To Disable GoToMeeting On Windows 7 & 8

How To Stop GoToMeeting Running In The Background On Windows XP

How To Disable Echo VNC Viewer On Windows 7 & 8

If you are using a different Operating System than Windows 7 or 8, the instructions will likely be very similar, or available to the right of the above videos on Youtube.

For Mac, to disable the most common types of software please take a look at the following instructions:

How To Disable Remote Management (ARDagent) On A Mac

How To Stop LogMeIn Running In The Background On A Mac

How To Stop TeamViewer Running In The Background On A Mac

How To Disable AppleVNCServer From Running In The Background

Once this is disabled please try the games again, as you should be able to access them.

What shall I do if I still can't access the games?

If you are still unable to play our games and you are getting the same error message, then it may be that although they are closed, these programs are still running in the background and are blocking us from locating you.

From a Windows PC, you can check if these programs are still running and force these programs to quit from the Task Manager. You can open Task Manager by right-clicking the taskbar at the bottom of the screen, and then clicking 'Start Task Manager'. Alternatively, you can also open Task Manager by pressing Ctrl+Shift+Esc on your keyboard at the same time. Alternatively, if you click the Start Button on the task bar and then 'All Programs' you can see all the programs which you have on your computer. Once of these may be LogMeIn, Team Viewer, GoToMyPC or another program that is not compatible with the Plug-in, and you would need to disable and close this.

From a Mac, you can check if these programs are still running and force these programs to quit from the Activity Monitor. You can find the Activity Monitor by double clicking the Macintosh HD icon on your desktop, selecting the Applications option and then opening the Utilities folder.

If this does not resolve the issue, you may need to remove them from your computer completely. From a PC, you can do this by clicking the Control Panel > Programs > Uninstall > and then selecting and removing the software program from the list. Alternatively, from a MAC, you can find the program in your Applications folder and right click to choose the option to 'Move to the Trash'. To open the Applications section, simply double click the Macintosh HD icon on your desktop and then select 'Applications'.