Will the COVID-19 virus affect Tropicana Casino Online?
FollowWe are taking precautions to ensure the health and safety of our staff. Because of this, customer support and some of our player services are limited or temporarily suspended.
Impacted Services:
- Temporary suspension of check withdrawal - we advise you to withdraw using ACH Bank Transfer (VIP Preferred).
- Withdrawals will be processed within 48 - 72 hours.
- The land-based Tropicana Casino and Resort is open for in-person withdrawals.
When can I contact Customer Support during the COVID-19 office closure?
You can contact Customer Support at any time via email and Live Chat, with phone service available between 9:00am-11:00pm