We are taking precautions to ensure the health and safety of our staff. Because of this, customer support and some of our player services are limited or temporarily suspended.

Impacted Services:

• Temporary suspension of check withdrawal - we advise you to withdraw using ACH Bank Transfer (VIP Preferred).
• Withdrawals will be processed within 48 - 72 hours.
• The land-based Tropicana Casino and Resort is open for in-person withdrawals. 

When can I contact Customer Support during the COVID-19 office closure?

You can contact Customer Support at any time via email and Live Chat, with phone service available between 9:00am-11:00pm