We are taking precautions to ensure the health and safety of our staff. Because of this, customer support and some of our player services are limited or temporarily suspended.

Impacted Services:

• Limited Customer Support: Live Chat and email are available, however phone service is suspended.
• Temporary suspension of check withdrawal - we advise you to withdraw using ACH Bank Transfer (VIP Preferred).
• Withdrawals will be processed within 48 - 72 hours.
• The land-based Tropicana Casino and Resort is now open (as of July 2nd) for in-person withdrawals. Please be aware that, if this is your first time making a withdrawal through the casino cage, you will only be able to do so between the hours of 9:00am to 5:30pm.

When can I contact Customer Support during the COVID-19 office closure?

You can contact Customer Support at any time via email and Live Chat. Phone support is temporarily suspended.