We are taking precautions to ensure the health and safety of our staff. Because of this, customer support and some of our player services are limited or temporarily suspended.
- Limited Customer Support: Live Chat and email are available, however phone service is suspended.
- Temporary suspension of check withdrawal - we advise you to withdraw using ACH Bank Transfer (VIP Preferred).
- Withdrawals will be processed within 48 - 72 hours.
- The land-based Tropicana Casino and Resort is now open (as of July 2nd) for in-person withdrawals. Please be aware that, if this is your first time making a withdrawal through the casino cage, you will only be able to do so between the hours of 9:00am to 5:30pm.
When can I contact Customer Support during the COVID-19 office closure?
You can contact Customer Support at any time via email and Live Chat. Phone support is temporarily suspended.