If you have been unable to login and tried this 3 times, your account will be locked for your protection. All you need to do is reset your password by clicking on 'Forgotten Details?' from the Home Page. You will need to enter your registered email address and date of birth and will then receive a link (valid for 30 minutes) allowing you to proceed with choosing a new password after entering the zip code of your registered address and the last four digits of your social security number.