General

• How do I make a complaint?

Verification

• Safe Senders List Help
• Email Verification

• How can I send my Identification documents?
• Why do I need to send my Identification documents?
• Why do you need my Social Security Number?
• Can I play if I am under the age of 21?
• Is my device compatible?

Login Issues

• Unable to Login or Reset Password

• Forgotten password / locked account ?
• I have forgotten my username, how can I retrieve it?

Security

• Why do I need to enter my personal details to log in each time?
• Are my details secure?
• I have moved. How can I change the zip code on record?
• Why do I need to enter my personal details to log in each time?

Win/Loss & W2G

• How Can I Obtain A Win/Loss Statement?
• How do I request a Win/Loss statement?
• What is Form W-2G?
• Do I have to pay tax on my winnings?
• What is the Form W-2G message I received after winning?
• What happens if I don't complete the W2G form?

VIP

• How do I become a VIP?

Closure

• Apple iOS Account Closure
• How do I close my account?