General

• How do I make a complaint?

Win/Loss & W2G

• How Can I Obtain A Win/Loss Statement?
• Why won’t my W-2G form open on my mobile device?
• How do I request a Win/Loss statement?
• What is the Form W-2G message I received after winning?
• What happens if I don't complete the W2G form?
• Why do I have to provide my Social Security Number when completing a Form W-2G?

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Login Issues

• Unable to Login Or Reset Password
• I have forgotten my username, how can I retrieve it?
• Forgotten password / locked account ?

Verification

• How can I send my Identification documents?
• How can I verify my email address?
• How do I add Tropicana Casino to my safe senders list using an iPad/iPhone?
• How do I add Tropicana Casino to my email provider's safe senders list?
• How do I add Tropicana Casino to my safe senders list using Thunderbird?
• How do I add Tropicana Casino to my safe senders list using Apple Mail?

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Closure

• How do I close my account?

Security

• Are my details secure?
• Why do I need to enter my personal details to log in each time?

VIP

• How do I become a VIP?